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Delivery Information - Luvaton

Delivery Information

Shipping Policy 

Shipping – U.S.A, Canada & Western Europe

Small orders are most often shipped using the Israeli Postal Service. For large orders, packages over 20kg, and specialty pieces we use door to door express curriers such as DHL, FedEX, or TNT for overseas shipping. These curriers can also be used upon customer request but the specific currier used may ultimately be determined by the customer’s shipping destination.

Israel Postal Service Shipping

Orders that are delivered using the Israel Postal Service are shipped via the Express Mail service which takes 2-3 business days and requires signature upon delivery. The cost for shipping using the Israel Postal Service is $30.

EMS or DHL Shipping

Orders that are shipped using EMS are shipped using either the Global or Express Mail Service which takes between 3-5 business and require signature upon delivery. EMS does not offer weekend delivery or delivery to P.O. Boxes or APO/FPO.

Shipment Arrival Time Information

To calculate when your shipment will arrive depends on product availability as well as the selected shipping option.

The equation we use to best estimate the arrival time of shipments is the following:

Website Listed Item Availability + Estimate Shipping Days = Total Delivery Time

Example: Website lists Judaica items availability as 1-3 business days. Using EMS shipping for these items will take between 3-5 business days. This means you can expect the shipment to be delivered between 3-8 business days after placing the order.

Because many of our items require a special order or customization, we maintain the right to notify you within 48 hours if your item is out of stock. We will update you immediately as to how long it will take to create the piece you ordered. In most cases it takes about to three weeks to produce unless we inform you otherwise.

If your order for shipment includes multiple items with different availability times we will keep all of your items together until everything is ready for shipping unless instructed otherwise. There is also an option to create separate shipping orders if requested or if the difference between 2 or more items is longer than 60 days we will ship the ordered items separately and notify you in advance.

Certain products require an extra shipping fee per shipment. Those products and fees include:

Challah Board with Matching Knife – $150
Challah Cover – $60

Chandelabra – $500

Candlesticks – $80

Chanukiah – $500

Kiddush Cup – $60

Kiddush Set – $80

Mezuzah Case – $60

Talit Set – $60

Torah Case – $900

Washing Cup – $60

Advisory for those shipping outside of Israel and the U.S.:
We advise you to check with your local customs office regarding the possibility of additional duty and taxes imposed on your shipment for orders being shipped outside of Israel and the U.S. Please understand that these additional fees are not reflected in the prices on this site and are not under our control. It is the customer’s responsibility to pay these fees in order to receive his or her shipment. We also do not take responsibility for delivery delays due to severe weather, natural disasters or strikes, holiday seasons, or delays caused by customs and/or border control.

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